HOA property management that follows through
Maintenance, finances and resident support, with clear service commitments.
Bridge handles maintenance coordination, financial administration and resident assistance for homeowners associations in New York City, the Boston metropolitan area and Washington, DC. Your board retains its responsibilities while we handle the agreed management work.
1.2M Sq Ft
Managed
900+
Units
Since
2016
5+ Year
Clients
Bonded & Insured
HOA property management services
Bridge Property Management handles financial management and reporting, maintenance coordination and building operations, board support, building-staff placement and management, and 24/7 telephone assistance for homeowners associations in New York City, the Boston metropolitan area and Washington, DC. The HOA board keeps its decisions.
01. Maintenance and building operations
Put routine building care and repair coordination in Bridge's hands. We organize the work and maintain a record your board can refer to.
Weekly visits: A visit to every building every week.
Seasonal inspections: Scheduled inspections, with completed inspections recorded in a historical condition log.
Maintenance and repairs: Coordination of preventive maintenance and corrective work with outside providers.
Building staff: Staff placement and management on your board's behalf.
Vendor procurement and follow-through
For work that needs an outside contractor, Bridge handles the sourcing and coordination so your board can assess the proposals:
Manage scopes of work and requests for proposals.
Obtain at least three bids for non-emergency work and compare them on a consistent basis.
Negotiate contracts and track vendor performance and compliance.
Coordinate maintenance, security, engineering and other specialists as needed.
For service contracts and work put out to bid, Bridge does not make final vendor selections or approve contracts.
02. Financial management and reporting
Get the financial information to review spending and plan ahead, with Bridge handling the preparation.
Operating and capital budgets: We work with your board on the budgets and the revenue required to balance them.
Monthly budget comparisons: Income and spending against budget, showing the current month and year to date.
Financial statements: Balance sheets, income statements and cash-flow statements.
Supporting records: Check histories, bank reconciliations, and accounts-payable and accounts-receivable reports.
Board access: AppFolio access to the building's finances between reporting cycles.
03. Board support and communication
Bridge assigns a dedicated account manager to each building and averages four buildings per manager across its portfolio.
Regular meetings: At least one meeting with your board each month to discuss management matters.
Replies to inquiries: A reply to every board inquiry within one business day.
Outside coordination: We coordinate outside legal, engineering and other specialists when their expertise is needed.
Your board retains its responsibilities while Bridge handles the agreed management work and provides the information and contact to support its oversight.
04. Resident assistance and critical building issues
Give residents a direct route to help with building issues.
Telephone assistance: Available to boards and residents 24/7.
Critical building issues: Resolved within 24 hours.
A critical issue is one that creates an immediate threat to resident safety, habitability, building security, essential building services, or continuing property damage.
The 24-hour resolution commitment applies to those critical issues. Routine board inquiries follow the one-business-day reply standard.
The service standards behind the work
Manager workload: Four buildings per manager, as a portfolio average
Building visits: Every week
Board meetings: At least monthly
Board inquiries: Reply within one business day
Telephone assistance: 24/7 for boards and residents
Critical issues: Resolved within 24 hours, as defined above
Non-emergency work: At least three bids
Five-year plan: Every building, reviewed twice per year
Tell us where your current arrangement falls short and what your HOA needs handled.
COMMERCIAL CLARITY
A management fee your board can plan around
Bridge charges a flat monthly fee per building for property management and administration, scaled by building size. Lawyers, engineers, contractors and other third-party costs are billed separately.
Tell us which management responsibilities you need covered and which projects or specialist services you need help with. We can discuss their scope and fees alongside the ongoing management contract.
Capital projects and specialist services
When your HOA needs major work or additional administrative support, Bridge coordinates the relevant tasks and outside professionals.
i.
Capital projects and reserve planning
Bring future replacements, funding questions and project administration into the same planning discussion. Bridge handles:
Long-term planning: Management of the capital plan and presentation of funding options to your board.
Replacement projects: Bidding for major work such as roofs, elevators and heating, ventilation and air conditioning (HVAC), plus project-contract administration.
Specialist coordination: Reserve study analysts where needed, engineers and architects for assessments and drawings, and owner's representatives on large projects.
Every building receives a five-year building plan that includes capital planning and is reviewed twice a year. Bridge manages planning and administration; outside providers perform reserve studies, design and technical work.
ii.
Building compliance
Bridge coordinates building compliance in New York City, the Boston metropolitan area and Washington, DC. We handle the administrative coordination while outside professionals carry out regulated work.
For New York Local Law 11 work, this can include:
Engaging the inspecting engineer.
Scheduling the inspection.
Coordinating filing.
The outside professional performs the facade inspection.
iii.
Insurance and risk administration
Bridge takes on the insurance administration that otherwise needs coordinating by your board:
Policy and renewal calendars.
Vendor certificate collection.
Loss reporting and incident tracking.
We coordinate with outside insurance brokers and other specialists as needed. On major claims, outside public adjusters or coverage attorneys may be involved.
iv.
Energy and sustainability
Bridge manages the information and administration behind energy-related work:
Utility data collection.
Benchmarking filings and compliance deadlines.
Conservation programs.
In New York, support includes Local Laws 97, 87 and 84. Outside energy specialists perform technical work, such as audits and assessments of building-system performance.
v.
Transfers and closings
Keep ownership-change paperwork moving with management support. Depending on the transaction, Bridge handles:
Relevant resale or estoppel packages.
Assessment and violation checks.
Ownership-change processing.
Title companies, closing attorneys and appraisers provide their specialist services as needed.
Work reserved for licensed professionals is performed by outside specialists. Service scope depends on the building, project or transaction. Specialist-service scope and any separate charges form part of the management proposal.
HAND OVER THE WORK WITH THE BUILDING'S HISTORY
Move the work to Bridge
Whether your HOA is self-managed or replacing a company, a typical transition takes about two months. The handover covers the building's history, financials, open problems and staffing.
Tell us your building's location and size, how it is managed today, and the work your board wants to hand over.